- FAQ -
1. Do you sell wholesale?
2. What shipping carrier do you use?
5. How do I maintain my jewelry?
6. What causes variations in artisan products?
7. Are all handcrafted products handmade?
8. Do you ship to a P.O. Box?
9. What is a gemstone?
10 . What is a faceted stone?
11. What is a cabochon?
12. What are birthstones and what do they mean? 
13. What is a filigree style?
14. What are “metaphysical properties" and what does it mean when people refer to “metaphysical energies”?
15. What are talismans and what are they used for?
16. What is a bale?
17. What is .925 sterling silver?
18. What is the difference between .925 sterling silver and silver-plate?
19. What is vermeil?
20. What is a butterfly Earring backing?
21. What is Cubic-Zirconia?
22. What do the Hamsa hand, Evil eye, and OM symbol mean? 
Although we sell retail, we can offer our merchandise at a wholesale price. Please write to us at info@rosannajewels.com.
2. What shipping carrier do you use?
Orders are shipped via United States Postal Services (USPS).
3. How does our jewelry come packaged?
Our jewelry is packaged with love and care in soft, satin bags. Each order comes in a bubble wrapped envelope with a "Fragile - Handle with Care" label. In addition, all pieces are thoughtfully placed in ziploc bags to preserve its integrity.
4. How do I track my order?
You may track your order via USPS tracking number that will be received in your shipping confirmation email. The tracking number will direct you to the USPS site, as that is our shipping carrier
- Store them in zip lock bags.
- Keep silica gel packets in your jewelry boxes to avoid moisture.
- Put lotions, perfumes, hairsprays, and other similar products on prior to putting them on.
- Keep abrasive cleaners away from your jewelry.
- Use a polishing cloth to remove the tarnish.
6. What causes variations in artisan products?
When you purchase an artisan product, its distinctiveness stems from the fact that no two items are identical. Each artisan puts their personal touch into crafting the product, resulting in subtle variations that make it truly one-of-a-kind. These differences are not flaws but rather a testament to the craftsmanship and individuality of the piece. Embrace the uniqueness of artisan products and appreciate owning something that stands out from mass-produced items.
7. Are all handcrafted products handmade?
Some items combine handcrafted and manufactured techniques. Sterling silver, silver-plated, and stainless-steel jewelry are all manufactured, while artisan jewelry can feature a blend of both approaches.
8. Do you ship to a P.O. Box?
Yes.
A gemstone is a mineral that is known for its durability, rarity, and beauty. These minerals are cut/faceted and to make jewelry and adornments.
10 . What is a faceted stone?
A faceted stone is a gemstone that is cut flat on the top and pointed on the bottom. The name faceted comes from the sides of the stone that give the stone its brilliance and beauty.
11. What is a cabochon?
A cabochon is a gem that has been shaped and polished into an oval/dome shape on the top with a flat bottom.
12. What are birthstones and what do they mean?
A birthstone is a stone that represents the month a person was born in. Each birthstone is different and has different meanings.
A filigree style uses delicate wires to piece into designs. This style usually has an intricate pattern on the jewelry.
14. What are “metaphysical properties" and what does it mean when people refer to “metaphysical energies”?
“Metaphysical Properties” is a phrase that describes the beliefs behind gemstones. It’s said that gemstones have the power to create spiritual, supernatural, and physical changes to a person. When people refer to “metaphysical energies” they are referring to the energy that connects all people.
15. What are talismans and what are they used for?
Talismans are objects that are believed to have protective properties imbued in it. These protective properties can empower, guide, and protect its owner from danger, evil, harm, and sickness.
16. What is a bale?
A bale is metal piece that is attached on jewelries like pendant so that it can be hung on a cord/chain.
17. What is .925 sterling silver?
.925 sterling silver is an alloy made up of 92.5% sterling silver and 7.5% other metal like copper or zinc. .925 is stamped on these alloys to mark it as authentic sterling silver.
18. What is the difference between .925 sterling silver and silver-plate?
.925 sterling silver is authentic silver. While, silver-plate has a silver coat on top of a metal base making silver-plate worth less than sterling silver.
19. What is vermeil?
Vermeil is sterling silver with an overlay of gold plating.
20. What is a butterfly Earring backing?
A butterfly earring backing is the most common style of earring back. It uses friction to securely hold the earring in place.
21. What is Cubic-Zirconia?
Cubic-zirconia (CZ) is a synthetic gemstone that resembles a diamond in appearance. It exhibits a high level of clarity, brilliance, and hardness. It has a similar refractive index to diamonds, meaning it reflects light in a way that mimics the sparkle of a diamond. Additionally, CZ is durable and resistant to scratches.
22. What do the Hamsa hand, Evil eye, and OM symbol mean?
As guardian charms, these amulets collaborate to shield against harmful and destructive energies. The Hamsa hand repels danger and invites harmony, joy, and well-being. The blue color on the evil eye symbolizes protection. Meanwhile, the OM facilitates a connection with our inner divine energy.
23. How do I tell the necklace sizes apart?
Distinguish necklace sizes by referring to two general guides for women's or men's necklaces, keeping in mind that these are approximate references and sizes may vary based on factors such as weight and height.
Men's Necklace Size chart
Women's Necklace Size Chart